Do you charge extra for debit or credit card payments?
No. There is no additional charge for paying by debit or credit card.
Will anyone else be travelling in the vehicle I book?
No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for your group.
My company requires an invoice, can you supply one?
Yes we can provide you with an invoice if required. Please contact our Customer Service Center after making your booking to request an invoice.
What luggage entitlement will I have?
Our prices include one bag or suitcase per passenger seat (based on a maximum combined size of 158cm, length + width + height) per item. All luggage must be declared when the booking is being made. Smaller items that fit in the passenger footwell (e.g. a laptopcase, handbag or small shoulder bag) do not need to be declared. The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage. Extra luggage as well as bulky items could be charged. Contact TAXI2AIRPORT.COM Customer Service Center for more details.
What vehicle-categories do you offer and what are the differences?
Transfer service carried out by regular taxi cars (sedan). The vehicles can usually be recognised as taxis. Each car can carry a maximum of three persons and suitcases.
For travellers who appreciate convenience and efficiency at an affordable price. Well-equipped sedans are used, such as the Mercedes E-Class, BMW 5 series, Volvo V60, Lincoln Town Car and the Mercedes Viano.
The highest standard in passenger transportation, carried out with privately owned vehicles such as the Mercedes S-class, BMW 7 series or Audi A8 and very skilled and discrete drivers.
Minivan (1-5)/Minibus (1-7)
Minivans are vehicles for transporting groups. These vehicles can also be used in Economy and Business class. Transportation by minivan is for a maximum of seven to eight persons and standard-sized pieces of luggage.
Bus/tourincar (1- on request)
For transportation of more than 7 or 8 persons, our car service providers use coaches. It is possible to book a coach for up to 55 persons plus luggage.
Special requests, such as child seats, are subject to availability and can be booked at request. Should you require additional care, please inform us at the time of your booking. Toll roads, parking and any other fees are included in the transfer price.
How do I know my card and personal details are safe?
All booking pages that require you to enter personal information are secured using 256 bit SSL encryption, verified by Thawte. Payments are made at the end of the booking process when you are redirected to the secure payment page of our payment service provider 'Adyen' (www.adyen.com).
Which payment methods are available?
We offer American Express, MasterCard and Visa credit cards, iDEAL, Giropay, Sofort, Mister Cash and PayPal. If you wish to use a different method, please contact our service centre. All card payments are secured by 256 bit SSL encryption. If you experience problems paying with your card, please contact our Customer Service Center.
What if I need wheelchair space?
If you require wheelchair space, you can indicate that in the "notes to driver" in step 3 of the booking process. Please use English as language. Foldable wheelchairs are regarded as 1 piece of luggage. Always book a minivan in case you need wheelchair space.
How can I contact Taxi2airport.com?
You can contact us by email or phone, our full details are available on our contact page. Our Customer Service Center is open during business hours. If your enquiry is urgent, please call us for the quickest response.
There will be children in my group. Can you supply child seats?
For most vehicles, yes we can. Please specify how many child and/or baby seats you require in Step 2 of the online booking process. Child / baby seats will be provided if booked whenever possible, however there may be instances when such seats are unable to be provided. In such instances, you will be entitled to a full refund for seats not supplied. If you are unwilling to travel in the event that child / baby seats are not supplied, please provide your own.
When should I book?
Although you may book your transfer(s) online up to 10 hours before your travel date, we recommend that you book as early as possible. By booking your transfer(s) early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Please call our Customer Service Center if you need a transfer within 6 hours.