Frequently Asked Questions

Customer service


Popular questions

Where can I view my booking information?

In the self-service portal you can find the latest status and information of your booking. When information changes, for instance when the local transfer company and the driver are assigned, you will find this information immediately there. You can log in to the self-service portal using the booking reference and your last name.

Does my driver speak English?

Yes, all our drivers speak English and in most cases also the language of the country where you are.

What should I take as proof of the pre-booked reservation for the driver?

Your journey voucher (either printed or displayed in your smartphone) will be sufficient.

What vehicle-categories do you offer and what are the differences?

We drive Sedan (1-3). The transfer service carried out by regular taxi cars. The vehicles can usually be recognised as taxis. Each car can carry a maximum of three persons and suitcases. Exclusive (1-3) For travellers who appreciate convenience and efficiency at an affordable price. Well-equipped sedans are used, such as the Mercedes E-Class, BMW 5 series, Volvo V60, Lincoln Town Car and the Mercedes Viano. Limousine (1-4) The highest standard in passenger transportation, carried out with privately owned vehicles such as the Mercedes S-class, BMW 7 series or Audi A8 and very skilled and discrete drivers. Minivan (1-5)/Minibus (1-7) Minivans are vehicles for transporting groups. These vehicles can also be used in Economy and Business class. Transportation by minivan is for a maximum of seven to eight persons and standard-sized pieces of luggage. Bus/tourincar (1- on request) For transportation of more than 7 or 8 persons, our car service providers use coaches. It is possible to book a coach for up to 55 persons plus luggage. Special requests, such as child seats, are subject to availability and can be booked at request. Should you require additional care, please inform us at the time of your booking. Toll roads, parking and any other fees are included in the transfer price.

My group size has changed. Can I choose another vehicle?

Vehicle categories cannot be changed once a booking is created. However, you may cancel your existing booking and re-book for the larger party.

There will be children in my group. Can you supply child seats?

You can request a child seat and other add-ons by clicking on “view all available options” below the car type required. Availability will depend on the vehicle type and location.

Will anyone else be travelling in the vehicle I book?

No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for your group.

How do I find my driver?

After your booking is completed you will receive a confirmation email explaining where to meet your driver, along with other useful information including our contact channels and traveller app. You can also contact the driver via the telephone number available in the traveller app or on your voucher.

What to do when my flight is delayed?

When your flight is delayed or cancelled, please call the driver or transfer company directly. You can find the telephone number in the traveller app or on your voucher. If you choose not to call the provider, he might leave the pickup point and you risk not getting your transfer.

I left an item in the car. What should I do?

First, please contact the driver directly and inform him of what has happened. You can find the telephone number in the traveller app or on your voucher. We will do everything we can to get your lost luggage back to you, either to your place of residence, or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier.

Which payment methods are available?

You can use any payment method listed on our home page. Some payment methods may only be available at specific locations.

How do I know my card and personal details are safe?

All booking pages that require you to enter personal information are secured using 256 bit SSL encryption, verified by Thawte. Payments are made at the end of the booking process when you are redirected to the secure payment page of our payment service provider ‘Adyen’ (

Do you charge extra for debit or credit card payments?

No. There is no additional charge for paying by debit or credit card.

My company requires an invoice, can you supply one?

Yes we can provide you with an invoice if required. Please contact our Customer Service Center after making your booking to request an invoice.

Why choose an airport transfer?

  • 17+ years of experience
  • 1 million trips carried out 
  • Arranged within 1 minute
  • 140+ airports worldwide
  • 24/7 Customer service in all languages 
  • No hidden fees
  • 4.5 stars – 38,000 reviews